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In the unlikely event that you do not receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.
Shipment
We currently ship to Switzerland & Liechtenstein.
Standard delivery costs 6 CHF.
Delivery may take up to 2-4 working days.
FREE standard delivery available for orders above 100 CHF.
If you want to order a product to other EU countries (e.g. Germany, Austria, Poland, France), please contact us by email or contact form.
Email: hello@seamless-swiss.com
Order tracking
You will be kept informed about the status of your order by email.
GOT A SEAMLESS SWISS ACCOUNT?
Log into the account through the online store and then check the status under the option “Orders”.
I want to change my order
A change of the order will be verified by Customer Support only in the first 24 hours after placing an order.
If you don’t have a customer account, we’re unable to cancel the order for you.
In some cases, if it is too late to cancel the order, you’ll need to follow our return process.
I have got a wrong item
In the unlikely event you have received a wrong item, please contact us immediately with the following information, to ensure that we can get this resolved for you quickly and efficiently:
- Your order number
- The name and size of the item you did not receive
- The name and size of the item you received in it’s place
- A photograph of the item you have received
E-mail: hello@seamless-swiss.com
Once we’ve received the information above, our Customer Support will solve it for you as soon as possible.
You may be asked to return the incorrect item back to us for free.
ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.